Renowned Service Department

W.W. Fairbairn & Sons’ Service Department is managed by Steve and Tina who work closely together to ensure that all customers are happy and taken care of in a timely manner. Our service technicians are experienced, knowledgeable, and customer service oriented. We are always looking to grow and better ourselves and our technicians. We do this by education, trainings, conferences, licensing, and more. We look to use only the best products available and provide you with competitive rates. 

Overall, our Service Department has one goal that they strive for over all else. This is to deliver Quality Service to our customers while never compensating workmanship. If this goal is met it allows us to boast our title of a Renowned Service Department. 

Get To Know Us

Steve R.

Steve is the Manager of the Service Department and has been an employee of W.W. Fairbairn & Sons for 24 years. Steve has 30+ years of experience in both the Plumbing and HVAC fields leading him to being able to diagnose close to any problem our customers have. Fairbairn’s Service Department wouldn’t run near as efficiently without Steve for he is a wealth of information, always able to lend a helping hand to his technicians, and puts in countless extra hours being on-call when needed. When not at work, you can find Steve working in his garden, hunting, fishing, and spending time with his family. 

Tina W.

Tina is our resident Service Dispatcher and much, much more. Tina has worked at W.W. Fairbairn & Sons for 6 years yet boasts 10+ years in the trade industry. Tina’s knowledge of the trades makes her invaluable to her position in more ways than one. If you’ve every called Fairbairn’s, we’re confident that you’ve talked to Tina and had the pleasure of hearing her charming and calm voice. She has a talent of diffusing any stressful situation while being able to offer a light at the tunnel type of solution. If you’ve ever had the urge to buy Tina a gift, we’ll give you a hint – she LOVES chickens! 

Need to request a service call? Click here!